Fragmented Review Ecosystem

Businesses often struggle to monitor reviews across various platforms, making it challenging to maintain a unified view of customer feedback.

Manual Efforts in Data Collection

Tracking and analysing reviews from platforms like Google, Facebook, and TripAdvisor required significant manual effort, leaving less time for strategising improvements.

Timely Customer Engagement

Responding to customer reviews in a timely manner was difficult without a centralised system, leading to missed opportunities for building trust and loyalty.

Need for Insights into Performance Trends

Businesses lacked tools to identify trends and patterns in customer reviews, hindering their ability to address recurring issues effectively.