Privacy Policy

We collect information you provide directly to us and information we automatically gather through your use of our services. This includes:

• Personal Information: Contact details such as your name, email address, phone number, and business details including company name and position.
• Financial Information: Payment and billing information required to process transactions for our services.
• Technical Information: Data automatically collected when you visit our site, such as your IP address, browser type, operating system, and pages visited.
• Usage Data: Analytics about how you use our site and interact with our content to help us improve user experience.

We use your information for the following business purposes:

• Service Delivery: To design, develop, and maintain digital marketing, SEO, or website development projects you have requested.
• Communication: To respond to your inquiries, schedule consultations, and send administrative updates.
• Marketing: With your consent, we may send newsletters or promotional materials about our services. You may opt out at any time.
• Legal Compliance: To comply with Australian legal obligations and regulatory requirements.

We value your trust and do not sell your personal data. We may share your information in the following limited cases:

• Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., hosting providers, CRM platforms, or analytics tools).
• International Teams: As an agency with global operations, data may be accessed by our internal teams overseas for development purposes, strictly under our data security protocols.
• Legal Requirements: When required by law to respond to legal processes or to protect our rights, privacy, safety, or property.

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These includes Secure Socket Layer (SSL) encryption, firewalls, and strict access controls for our staff. However, please note that no method of data transmission over the internet is 100% secure.

Under the Australian Privacy Act 1988, you have certain rights regarding your personal information, including:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete data.
• Opt-Out: You can unsubscribe from our marketing communications at any time using the ‘unsubscribe’ link in our emails.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before engaging with them.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at:
Email: info@thedevelopmentagency.com.au
Phone: +61 (02) 9000 0000
Address: 5/1 Margaret St, Sydney NSW 2000, Australia